AHRQ survey results show improvement in key areas


Submitted by Denise Murphy, Vice President, Quality and Patient Safety


Results are in for the Patient Safety survey conducted last May and June by The Agency for Healthcare Research and Quality (AHRQ).  Compared to the 2014 overall score for patient safety culture (79%), we’ve improved to 80% in 2016. Willingness to speak up about risk and to those with more authority have also improved just slightly.


Almost 1,100 people provided additional comments, which are being organized into thematic groupings (e.g., patient safety, management follow up, power gradient). Since power gradient impacts willingness to speak up for safety, there is special focus on this category.


The Agency for Healthcare Research and Quality (AHRQ) administers the survey to measure perception of an organization’s culture of safety (COS). MLH participates biannually. The survey produces an overall score for the System, each entity and for larger departments.  Participation is voluntary, and there are no personal identifiers required to take the survey.


In previous years, the survey invited only those providing direct or indirect patient care (e.g. pharmacists, dietary staff) to share their perceptions about the culture of safety at Main Line Health. This year, all employees, physicians and Main Line HealthCare staff were included. More than 8,000 surveys were completed.


A summary of the results will be presented at a number of meetings across MLH. Please watch for information beginning in late September.


Meanwhile, entity leaders are reviewing the narrative comments to respond to recurring issues and/or problems needing immediate follow up.  All leadership teams will be working closely with staff to create meaningful action plans to improve everyone’s willingness to speak up for safety.  All comments are considered serious and urgent, and Human Resource issues will be treated in a confidential manner with appropriate privacy protection.


Thank you for sharing your feedback with us about the MLH culture of safety. This has been our priority for many years and will continue to be the core work – keeping patients, staff and our communities safe.

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