Denise Murphy, Vice President of Quality and Patient Safety


Submitted by Andy Norton, MD, Senior Vice President and Chief Medical Officer


I want to share the news that Denise Murphy, System Vice President of Quality and Patient Safety will be leaving us in early November. Denise is returning to St. Louis to accept the role of Vice President of Patient Care Systems at BJC HealthCare—a 15-hospital health system that she left to join us here at MLH.  In her new role, Denise will be responsible for the optimization of BJC’s patient care strategy, development of an integrated care management strategy, and ongoing development of BJC’s 8,000 nursing professionals as the most senior Nurse Executive in the organization.  This is also a very positive personal move for Denise and her husband Patrick, as they are able to locally re-connect with extended family in the St Louis area.


In her seven-year tenure, Denise and her team, in partnership with leaders across the System, have led a transformative journey in creating a Culture of Patient Safety and Quality as our core value. Through the use of error prevention tools such as Question and Confirm, ARCC (Ask a Question, Make a Request, Voice a Concern, Use Chain of Command) and Stop the Line, each and every one of our 13,000 employees and medical staff has the tools and the authority to “speak up for safety.” Denise’s tremendous impact can be underscored with the following statistics: compared to our status in 2012, we have had an 80% reduction in incidents of preventable harm and our outcomes of observed vs. expected inpatient mortality (within 30 days of a hospitalization) is 60% less than expected and in the top decile in the country.


Undoubtedly, Denise’s leadership has had an indelible influence on Main Line Health. I speak for the entire leadership team and so many MLH team members when I say: Denise, your infectious passion, energy, warmth and knowledge has inspired us all and has made each of us reach for a new standard of excellence. Thank you for your service to our patients and for truly helping to make Main Line Health the best place to give and receive care.


Personally, my four year professional connection with Denise has been a wonderful collaboration with a uniquely talented professional colleague. I will miss her, as will so many of the Main Line Health family.  We will be launching a national search for Denise’s successor in the near future.   Over the next few weeks, we will have opportunities to express our gratitude to Denise. In the meantime, please join me in thanking her, congratulating her, and wishing her the very best in this exciting next chapter of her life.


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