Outpatient Observation Unit FAQs help inform patients


An educational handout on outpatient observation – “What is Outpatient Observation Status?” — has been created for patients. The document is in a Frequently Asked Questions format, containing CMS resources, hotlines and websites listed should the patient have questions on observation.  This form will be delivered to the patient along with the legally required observation notice form.  The Observation handout is available for download here.


Questions specific to the patient’s financial responsibility for their stay should be directed to the Financial Counselors at each campus, with the phone numbers listed below.

  • Lankenau Medical Center: 484-476-2128
  • Bryn Mawr Hospital: 484-337-8905
  • Paoli Hospital: 484-565-1257
  • Riddle Hospital: 484-227-8460

For more information on outpatient observation requirements, see the March 2, 2017 issue of MLH Clinician.



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