MAAPE visit success: Thank you for your help


By Jack Lynch, MLH President and CEO

I want to thank all of you for your cooperation and enthusiastic participation last week as representatives from the Mid Atlantic Alliance for Performance Excellence (MAAPE) conducted their site visit of MLH. This was an incredibly important step in our journey towards PE2020, and each of you played a critical role in helping to communicate and demonstrate our commitment to enhancing organizational excellence.

Over the course of two days, these MAAPE reviewers met with dozens of employees, physicians, volunteers, Board Members and community partners to learn more about our Mission, Vision and Values. They also spent time touring each of our facilities, speaking with many of you to learn more about what the MLH mission means to you and how you live it every day. We provided highly detailed testimonials and examples of our work that aligns with the Baldrige Framework in the areas of Leadership, Strategy, Customers (Patients), Measurement/Analysis/Knowledge Management, Workforce (engaged staff), Operations (executing) and Results (outcomes) – all for the purpose of assessing how our current state and leadership processes compare to the beliefs and behaviors found in other high-performing organizations.

The MAAPE reviewers appreciated our hospitality and were very impressed by how forthcoming everyone was during their visit. Some of their comments included: “Employees were eager to talk about MLH” and “It’s clear how much all employees and medical staff value their team members.”

This was a tremendous, Systemwide effort that showcased our commitment to superior care and delivering a STEEEP experience to everyone, everywhere, every time.  I look forward to sharing the MAAPE reviewer’s findings with you in the fall, as we strive to identify and adopt high-reliability practices that will ensure the future success of the System.

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