Core clinical system outages — coming in October

 

By Kay Carr, SVP, Chief Information Officer

 

As part of our PIVOT project and ongoing IT Systems transformation, the network and internet connections at MLH’s primary and secondary Data Centers are in need of reconfiguration. This will result in some actual and/ or potential system outages during the month of October.

 

These outages will affect key clinical and communication systems across MLH. To plan for effective clinical care, maintain patient safety, and to minimize the organizational impact, we must prepare for these outages and implement downtime procedures when required.

 

During these events, we anticipate disruption to “Night Hawk” radiology services’ ability to read and promptly return imaging results. To mitigate this issue, in-house coverage by radiologists will be necessary.

 

For any questions or concerns related to Radiology during upcoming network outage, please page the on-site Radiologic Technologist at each MLH facility:

 

Facility Pager #
BMH 1196
LMC 5333
Paoli 0054
Riddle 7524

 

Other clinical and operational disruptions associated with systems downtime are anticipated and will require careful planning by all departments.

 

Please note the following schedule for these anticipated disruptions:

 

Event 1: Already completed

Event 2:  October 1st, 2017 – Sunday morning

  • 3 hour outage window — 00:00 (12 AM) to 03:00 (3 AM)
  • Onsite radiologist to provide services at each facility; one radiologist per acute hospital

Event 3:  October 8th, 2017 – Sunday morning

  • 3 hour outage window — 00:00 (12 AM) to 03:00 (3 AM)
  • Onsite radiologist to support acute care facilities

Event 4:  October 15st, 2017 – Sunday morning

  • 6 hour outage window — 00:00 (12 AM) to 06:00 (6 AM)
  • Onsite radiologist to support acute care facilities

Event 5:  October 22nd, 2017 – Sunday morning

  • 2 hour outage window — 00:00 (12 AM) to 02:00 (2 AM)
  • Onsite radiologist to support acute care facilities 

 

At the conclusion of the project we will benefit from a more secure and robust technical environment. These changes now will help us minimize future outages. For more information on these upcoming outages, please refer to the attached message map. We thank you in advance for your cooperation and for helping us to deliver the best possible care to our patients during these outages.

 

This entry was posted in Clinician News and tagged . Bookmark the permalink.

Leave a Reply

Your email address will not be published.