Remote Access Multi-Factor Authentication Upgrade

Main Line Health Information Technology will be upgrading our Multi-Factor Authentication process that is used to verify users who are remotely attempting to access our systems. This upgrade will replace the use of “PhoneFactor” which generated a phone call and required the user to press the “#” key. The new process will send a unique six digit authentication code via text to your cell phone. That numeric code will need to be entered each time you are trying to remotely enter an MLH system. This upgrade is necessary to ensure that we are using security best practices to keep MLH safe.

The Multi-Factor Authentication upgrade will go into effect on Wednesday, January 9. If you currently use your cell phone to receive the “PhoneFactor” authentication call, you do not need to do anything at this time. Starting January 9, when you attempt to remotely access any system that previously would have generated an authentication phone call, you will now receive a numeric authentication code.

If you currently use a home phone number or business phone number and/or extension (a “land line”) for the authentication process, you will need to change your registered phone number to a cell phone number in order to receive the numeric authentication codes. We encourage everyone who uses a land line to complete this process prior to January 9 to avoid any interruption to business or clinical service.

Follow the attached instructions to change your land line number to a cell phone number. The process is simple and only takes a few minutes to complete. Once you complete the process, you will be immediately converted to the numeric authentication code process.

If you experience an issue when attempting to change your phone number or if you have any questions, please contact the MLH IT Service Desk at 484-596-HELP (4357).

Thank you for your attention as we work to keep our network secure.



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