Dawn Tice named Division VP, Clinical Operations, MLHC

By Rick Mankin, MD, president, Main Line HealthCare

I am very pleased to announce the appointment of Dawn Tice, RN, BSN, MBA, as Division vice president, Clinical Operations, Main Line HealthCare. In her five years with us, Dawn has been transformative, advancing our capabilities in many areas that influence how we provide care to patients. The list of clinical functions she has impacted is impressive in scope. She has brought incremental structure, depth and organizational leadership in a variety of clinically-focused domains, and we look forward to her continued leadership as we continue to evolve how we care for patients, particularly in the outpatient environment.

Dawn will be responsible for the clinical operations that include the workflows that support our clinicians, patient access, all patient safety and quality initiatives, our population health infrastructure including the analytics supporting those programs, and our care management processes. She will serve as a senior leader within MLHC guiding improvements in how we support ambulatory clinical care and will collaborate with other System leaders around Systemwide initiatives intended to improve care delivery.

Before she joined MLHC as an executive director in 2013, Dawn was the director of Quality, Ambulatory Services for Penn Medicine, Clinical Care Associates. She previously served as the practice improvement coach supporting the Governor’s Chronic Care Initiative ­­­- an innovative, large multi-payor, state-led initiative to transform primary care across Pennsylvania. She also developed the Care Management Division of Renaissance Medical Management Company in the Philadelphia area. Renaissance was among the CMS Pioneer ACOs. Dawn began her nursing career in HomeCare, right here at MLH.

Dawn earned her master of business administration from Eastern University and a bachelor of science in Nursing from West Chester University. She has extensive training in LEAN, change management and clinical delivery system engineering. Most recently, she accepted a role on the board of directors of The Care Centered Collaborative at the Pennsylvania Medical Society. I am confident that Dawn’s expertise, experience, and commitment to excellence will further advance the culture of high performance in all of the areas she will oversee. Please join me in congratulating Dawn on her promotion to this position as Main Line HealthCare continues to grow in size, scope, and complexity.


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