Remote Access Multi-Factor Authentication Upgrade Coming January 18th


Main Line Health Information Services will be upgrading our Multi-Factor Authentication process that is used to verify users who are attempting to remotely access our systems. Multi-factor authentication sends a random 6-digit code to your registered mobile device when you remotely access MLH systems. The upgrade provides MLH with enhanced security features that support the protection of sensitive MLH data such as clinical, financial, personal and other business information.

The Multi-Factor Authentication upgrade will occur on Saturday, January 18th between 2:00 AM and 6:00 AM.  Remote access will not be available during this time.

After the upgrade, ALL users will be required to re-register their mobile phone number BEFORE their next attempt at getting remote access.  This will impact ALL remote users including employees, physicians, 3rd parties with access including non-MLHC physician practices, and vendors.

Please remember, Mobile phones are the only option supported for communication with multi-factor authentication.

More information, including instructions on how to re-register your phone number will be shared closer to the upgrade date.

Thank you for your attention as we work to keep our network secure.

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